1. Acceptance of Terms
By accessing or using our website (for example, at homeservicepro.net or any related domain we operate) and/or by scheduling or receiving services from Schopp’s Home Maintenance, you (“you”, “your”, or “Customer”) agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy. If you do not agree to these Terms, please do not use our website or services.
2. Services
We provide home-maintenance, repair, and related service offerings. The scope of services, pricing, scheduling, and other service terms will be as described in the applicable Service Agreement, quote, or invoice that you accept.
3. Payment and Fees
You agree to pay all fees for services as set forth in our quote or invoice. Payment is due when specified. Late payments may incur interest or additional fees.
4. A2P Messaging & SMS Communications
a) Consent: If you provide your mobile (cell) phone number to us—via website form or otherwise—you consent to receive text messages (SMS) and/or MMS messages from Schopp’s Home Maintenance regarding your inquiry, appointment reminders, service notifications, updates, and other service-related communications. Message frequency may vary. Standard message and data rates may apply.
b) Opt-Out: At any time you may opt out of receiving SMS/MMS messages from us by replying STOP or following other opt-out instructions provided in the message. After you opt out, we may still send you non-text communications (e.g., email or phone calls) unless you request otherwise.
c) Help: For assistance, you may reply HELP or contact us via our contact information on the website.
d) Registration and Compliance: We use business messaging methods consistent with U.S. carrier and regulatory standards (e.g., A2P 10DLC rules) to send messages. We confirm that we have obtained the necessary opt-in consent, maintain a record of that consent, and provide opt-out mechanisms. Failure to comply may result in blocked messaging or other enforcement.
e) Prohibited Content: We will not send unsolicited or prohibited content (such as spam, illegal content, or content that violates carrier rules or third-party rights) in our SMS/MMS communications.
5. User Responsibilities & Acceptable Use
You agree to use our services and website for lawful purposes only. You shall not misuse our website (including the forms or communication channels) or attempt to interfere with our service delivery. You must provide accurate and complete information when scheduling services or submitting forms. We reserve the right to refuse service or access to the website to anyone who violates these Terms or is otherwise abusive, fraudulent, or misrepresentative.
6. Cancellation and Rescheduling
If you need to cancel or reschedule a service appointment, you agree to follow the instructions provided at booking. Cancellation policies (including any fees) will be described in your quote or service confirmation. If you fail to keep a scheduled appointment and do not provide timely notice, we may charge a missed-appointment fee.
7. Limitation of Liability
To the maximum extent permitted by law, Schopp’s Home Maintenance and its affiliates, employees or partners shall not be liable for any indirect, incidental, special, consequential or punitive damages arising from your use of our website or services. Our total liability to you for any claim arising under these Terms shall not exceed the amount you paid us for the specific service in question.
8. Dispute Resolution and Governing Law
These Terms shall be governed by the laws of the state in which we operate (insert your state). Any dispute arising out of or relating to these Terms shall be resolved in the state or federal courts located in that state, and you consent to the personal jurisdiction of those courts.
9. Changes to Terms
We may update these Terms of Service from time to time. We will post the new version on our website with a “Last updated” date. Your continued use of our website or services after any changes constitutes acceptance of the revised Terms.